$1.$ Regarding the S$-$TLC system, do you think the parties tried to "stop"? According to the text reading, what could$/$should they have done?

$2.$ What do you think the parties probably did during the "thinking" step? According to the text reading, what could$/$should they have done?

$3.$ What techniques did the parties use during the "listening step"? According to the text reading, what could$/$should they have done?

$4.$ Did the parties try using $"$I$-$statements"? According to the text reading, what could$/$should they have done?