1. Relate the five basic management skills (technical, human relations, conceptual, decision-making and time management) to the four activities in the management process (planning, organizing, leading and controlling).

For example, which skills are most important in leading?

2. What are the four main purposes of setting goals in an organization?

3. Identify and explain the three basic steps in strategy formulation:

4. What is corporate culture? How is it formed? How is it sustained?