Question: 1 . Report on the average delivery time and variability in service times for deliveries. Is the average representative of our overall performance? Should we

1. Report on the average delivery time and variability in service times for deliveries.
Is the average representative of our overall performance? Should we report it to our customers? Why or why not?
How much variability is occurring in our delivery times? What range of delivery times would you expect to capture 95% of our delivery times?

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