$1.$ Research and Identify Key Takeaways from IT Customer Service Presentation

$$ Work with a partner to read and analyze the following articles:

o$$ "Customer Service in the Information Technology $($IT$)$ Industry $$ A Primer".

o$7$ Best Practices for Top$-$Notch Customer Service"

o$"10$ Proven Customer Service Best Practices That Drive Exceptional Results"

$$ Identify the top five key takeaways that are most important for IT service desk professionals.

$$ Prepare a brief summary and discuss how these concepts apply to real$-$world IT support scenarios.

$$ Present your findings to the class in a brief $5-$minute presentation.

$$ Both you and your partner must submit your discussion notes and summary to Moodle.