Question: 1. Review the three active listening steps (processing, sensing, responding). Given the text description of these steps, what obstacles to active listening will channels of

1. Review the three active listening steps (processing, sensing, responding). Given the text description of these steps, what obstacles to active listening will channels of communication low in information richness present? Explain your answer.

2. As a manager, what are some steps you could take to combat the office grapevine and gossip? Explain.

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