1. Routine Messages: E-mails, Memos, and Letters Written communications fall into two categories: paper-based and electronic. Which of the following are paper-based messages? Check all that apply. Business letters Instant messages E-mails Interoffice memos Choose the correct word to complete the sentence. When sensitivity and formality are essential in a message being sent outside the organization, the best channel to use is a business letter tools that Business letters are a primary channel of communication for delivering messages to recipients outside of an organization. can project a positive image of your company, encourage product feedback, and promote future business. blog Business letters are a primary channel of communication for delivering messages to recipients outside of an organization. They are powerful tools that can project a positive image of your company, encourage product feedback, and promote future business. When are business letters necessary? Check all that apply. Sensitivity is inconsequential. Intercultural communication is required. A permanent record is required. Confidentiality is paramount. Information requires fact checking. Business letters are important for any transaction that requires a supervisor's signature and confidentiality Read the following scenario, and answer the following question. a written record and confidentiality Your company is producing a phone with a new video feature. You need to review design specifications with the production company overseas. You don't want other companies to know about the new video feature before the product hits the market. Why is it important to send a business letter in this situation? Business letters are less persuasive than e-mails. Business letters are more likely to be misdirected than e-mails. Business letters can be confidential. Read the following scenario, and answer the following question. You work for a commercial builder and are submitting a bid for a new office tower downtown. Does this situation require an e-mail, a memo, or a business letter? E-mail Business letter Memo