$1)$ Select the customer $($e$.$g$.$ patient$)$ of a particular process taking place in the healthcare field $($e$.$g$.$ hospital, clinic, pharmacy, imaging, etc.$).$ The process can be clinical or administrative, and it can be a process in your organization$\mathrm{.}2)$ Select four or five concepts which you want to measure $($see SERVQUAL or CAHPS for ideas of concepts, but do NOT use the same concepts$).$ Define each construct precisely and accurately. Two or three demographic questions may be included as well$\mathrm{.}3)$ For each concept, develop multiple questions with their respective scales. Do not forget instructions for each type of scale $($e$.$g$.$ Select the number that corresponds to the level with which you agree or disagree with the following statements.$).$ There must be a total of $20$ questions$\mathrm{.}4)$ Indicate each type of scale $($e$.$g$.,$ Likert$)$ OR question $($e$.$g$.$ multiple category$)$ used, the level of measurement, and the measure$($s$)$ of central tendency which are applicable. Use at least $3$ question$/$scale types. Example:Responsiveness $($Do not select this one; it is the same as the one on SERVQUAL$)$:Please indicate the extent to which you agree or disagree with the following statements based on the following scale: Strongly Disagree DisagreeNeither Agree nor Disagree Agree Strongly Agree$1.$ I had to wait for a long time in the waiting room before being called by the nurse$123452.$ In the exam room, I did not have to wait long to see the doctor$\mathrm{.}12345$Scale type: LikertLevel of measurement: IntervalMeasures of central tendency: mode, median, mean.