VOC $1)$ Select the customer $($e$.$g$.$ patient$))$ of a particular process taking place in the healthcare field $($e$.$g$.$ hospital, clinic, pharmacy, imaging, etc.$).$ The process can be clinical or administrative, and it can be a process in your organization. $2)$ Select four or five concepts that you want to measure $($see SERVQUAL or CAHPS for ideas of concepts, but do NOT use the same concepts$).$ Define each construct precisely and accurately. Two or three demographic questions may be included as well. $3)$ For each concept, develop multiple questions with their respective scales. Do not forget instructions for each type of scale $($e$.$g$.$Select the number that corresponds to the level with which you agree or disagree with the following statements.$).$ There must be a total of $20$ questions. $4)$ Indicate each type of scale $($e$.$g$.,$ Likert$)$ OR question $($e$.$g$.$ multiple category$)$ used, the level of measurement, and the measure$($s$)$ of central tendency which are applicable. Use at least $3$ question$/$scale types. if my customer Physician, OT$,$ P nurses, and CNAs such as is recording and documenting is easy for them? Rate technical difficulties so on