1. Slowest step in a process is called bottleneck

Group of answer choices

False

True

2. 34. Utilization of a resource is the ratio of resource capacity over resource throughput

False True

3.

45. By improving capacity of bottleneck(s) you can eliminate bottleneck(s) of a process

Group of answer choices

True

False

4.

Which of the following is not a strategy to manage service capacity or cope with service capacity limitations?

Group of answer choices

storing inventories of the service

part-time workers

subcontracting

hiring extra workers

pricing and promotion

The ratio of actual output to design capacity is:

Group of answer choices

design capacity.

efficiency.

effective capacity.

actual capacity.

utilization.

10. Assume the following process is used in production of a product. There are 6 workers in this process; each task is done by 1 worker. Assuming the process works at full capacity, utilization (%) of the worker performing TASK F is: TASKA TASK B TASK C TASKD TASK E TASK F 6 min./Unit 5 min./Unit 4 min./Unit 3 min./Unit 2 min./Unit 1 min./Unit 0 16.66 33.33 O 50 O 100 O None of the provided answers 66.66 0 28.57 83.33 O 58.33