$1)$ Summarize the problem identified in the case study.

$2)$ Using the data provided in the case and the information in the exhibits provided at the end of the case:

a$)$ Quantify the lost revenue due to customers balking.

b$)$ Identify potential bottlenecks to turning tables more rapidly.

c$)$ Calculate the customer wait time for each time period $-$ See Exhibit $4.$

d$)$ Calculate the impact of balking customers on Fat Angelo's bottom line $($This is different that the lost revenue you noted in $2$a$).$

e$)$ Evaluate the impacts of the Groupon and early$-$bird discounts.

f$)$ Perform a break$-$even analysis for the Groupon option.

g$)$ Would you recommend that Douglas utilize Groupon to address his problem? Explain your answer.

h$)$ What recommendations would you provide Douglas to enhance the customer waiting experience? Justify your recommendations.