1. Susan keeps a small database on her PC to track customer contacts. What is the name of the software that enables her to define, create, maintain and access to this database?

1. Enterprise resource management system

2. Database management system

3. Data warehousing

4. Excel

2. Ann is a data analyst for Acme Co. She is building digital dashboards for the top-level executives of her company. When designing her dashboards, what general rule of thumb should she keep in mind about the content the dashboard presents?

1. Summarized information, so the executive can make better strategic decisions

2. Detailed information, so the executive can make better decisions about daily operations

3. Only real-time data, as historical data is not relevant to current business operations

4. Only historical data, as real-time data is technically difficult to include in a dashboard