1) SWOT analysis

2) Management functions. Analyze and share examples of all four management functions used in the case study.

3) Management Skills. Of the main management skills, and improvements.

Jumpin' Java -Part II Analysis The Main Crew of Jumpin' Java: Sally Cross-Founder of Jumpin' Java Kris Cross-Daughter of Sally and current CEO/Current Manager of Jumpin' Java Pat Smith-Assistant Manager Case Study Sally Cross learned the art of business, relationships, and offering great customer service from her parents. She spent her teenage years waiting on customers and cleaning tables at the family restaurant. Sure, the restaurant was known for their daily specials made from secret family recipes, but Sally's interest always went back to offering customers the perfect cup of coffee. She had a vision of a section on the menu specifically for an assortment of delicious coffees with just the right toppings. Sally could never talk her parents into putting her vision into action. Sally finished up high school and started working on her ideas and goals while attending college. Sally Cross founded Jumpin' Java in 1995. Jumpin' Java is located in the largest rural/Ag community in this area of the state, population of 7,000, with several small towns located within a 30-mile radius. A community college is located on the edge of town. Sally sits back and smiles as she looks at the business she worked tirelessly to build. For years, Sally ran Jumpin' Java as the only employee. As the owner, bookkeeper, HR department, marketing team, coffee maker, and custodian; she did it all. It wouldn't be unusual for her to work 60-70 hour a week. She worked over 200 days before taking her first day off. Jumpin' Java: Imagine: A cute little coffee shop located on the corner of the busy town square. Sally always wanted to add a drive-thru but just never got around to it. Jumpin' Java has the flair of Sally's personality. The teal colors and furniture from 1995 remain. It just feels like home. Jumpin' Java is unique in the fact that it does not offer Wi-Fi. If Sally had it her way, there would be no phones allowed. Her vision was a place where people sat around talking, sipping on coffee, and enjoying a slice of their famous pie. Due to the local community college, she was feeling more pressure to offer a space for studying and technology. Jumpin' Java is the only coffee shop open on Sundays. A line of customers can be found outside the door at 10:00 a.m. before the sign even changes from closed to open. Sally has been noticing dirt moving out by the college. The talk on the street is a new big box coffee shop may be coming to town. Surely some competition won't impact years of hard work, would it? Jumpin' Java is a successful business with several employees: Manager, Assistant Manager, Bookkeeper, four full-time baristas, eight part-time baristas, part-time bookkeeper, and a part-time custodian. Sally is ready to step away and enjoy some rest and relaxation. It's important to her that the culture she worked hard to build continues. Jumpin' Java hasn't had an open employment position for seven years and receives near daily requests for people who want to work there. Sally is known for running a tight ship, but she treats her employees like family. Sally is also a great listener, visionary, and team builder. Jumpin' Java has not always been successful. Sally remembers that time well. The drought that impacted much of the Midwest, a few years back, was direct link to hardships that not only hit many of her rural customers livelihood, but also some of her fellow business friends. Some were forced to close their doors sending unemployment rates to rise. Thankfully, Sally wavered through without letting any employees go, but times were tough. She had no choice but to cut back on employee hours. Sally was known for her transparency of business financials. Employees could have left and worked for another local business making more money, but their loyalty stayed with Sally. Their loyalty was rewarded. Once business picked back up again, rumor has it that she gave her employees the choice of a small vacation getaway or cash bonus last year! Although, Sally has enjoyed Jumpin' Java immensely, it's time to find a replacement. Enter Kris, Sally's daughter and new CEO/Manager: Sally's daughter, Kris, has limited knowledge of the coffee business. This is a bit concerning to Sally, but again she wants to keep the business in the family. Even though Kris has not overseen a business before, she worked at a city coffee shop for several years. Kris received accolades for her skills on the front line. Surely that would mean she would be a good CEO, right? Sally logged many hours training and teaching Kris about the family business. She couldn't help but notice at times Kris didn't seem to listen to what she was saying. Did she have her own ideas in mind? Sally's rest and relaxation was calling. It was time to hand over the reins and step aside as CEO/Manager Who's Pat? Pat Smith has been working for Jumpin' Java for the past ten years. He started out as a barista right out of high school, but quickly moved his way up to the assistant manager position. Actually, he was Sally's right-hand man on most days. Prior to Kris coming back to town, Pat was sure that he would be offered part ownership when Sally was ready to retire. Pat also appreciated that Sally respected and honored his religion which did not allow him to work on Sundays. Also, due to his religious beliefs he could not always follow the standard dress attire of Jumpin' Java. Day to day life under Kris's leadership: Kris has ideas! She likes the original vision of Jumpin' Java, but she can imagine so much more. She has spent countless hours coming up with her ideas and goals in order to make that happen. Kris is excited to share with the employees the goals she has set for them. She also will be sharing her timeline, but she knows that this timeline does not allow input from the employees. When Kris started as the new CEO, Pat tried to show Kris just how Sally would have done it. Kris simply wasn't interested and told Pat that when she needed his training and opinions, she would let him know. It was clear that Kris's way was the only way and she was not open to suggestions. Not only is Pat not feeling part the process, Kris now mandates that all employees work on Sundays and follow the company uniform policy. No exceptions! The culture of the organization began to change. No more open-door policy. Weekly team meetings with updates and sharing of success stories were replaced by one-way communication which was a memo left on the employee bulletin board. Most of Kris's day were spent watching over the employees. If an order was not made to her expectations, Kris was not hesitant to reprimand an employee right in front of employees and customers. Her words, That's not how it was done in the city. Don't you know how to make good coffee?" Kris's tone was short. Was she normally like this or was it stress? Behind the scenes: What the employees do not realize that Kris has two major decisions to make. First on the list; Pricing. Yes, the company is making a profit. She doesn't know how since Jumpin' Java has not increased prices in years. She ponders, "What would happen if we raised prices by 5%?" The other item on her mind is the opportunity to take Jumpin' Java global. She has friends both in Canada and Mexico and is feeling the pressure to decide soon. Kris leans back in her chair contemplating next steps to take. She is snapped out of her daydream, before she can think about pricing or international expansion. Kris totally forgot about working on the promotion for the upcoming Coffee Talk event featuring college students. Talk about costs! Kris just received pricing from the newspaper and television. Wow, what a sticker shock! Another item on Kris's plate right now is that one of her employees just adopted a baby and wants to utilize FMLA. Kris does not have the extra manpower to cover the worker's shifts, so she denied the request. Shift in employees: Suddenly, all Pat's hard work doesn't seem worth it anymore. He thinks about the countless nights and weekends he gave up putting extra hours at Jumpin' Java. Sally at least recognized his hard work. Kris has cancelled the last three meetings scheduled regarding his review. Even though Pat is still considered part of the management team, he is struggling to keep them motivated. Honestly, he is struggling to keep himself motivated. All these goals she handed over to Pat and his team? Yeah, she has never followed up on any them. Pat cares deeply for Jumpin' Java, but the lack of customers evident. Pat overheard customers talking about the new CEO/manager claiming she was rude when approached outside of the coffee shop. Most recently Pat overheard Mrs. Johnson, a long-time customer, who is wheelchair bound, complaining about the fact that the wheelchair ramp had yet to be installed. Doesn't Kris realize the possible consequences of not fixing that? Although being present in the coffee shop is important, Pat feels the need to repair relationships within the community. Plus, he enjoys spending time on the golf course. He admits he turns off his work phone while on the course as he feels creating connections in the community are more important than responding to the chaos at Jumpin' Java. Due to change management, Jumpin' Java is starting to experience turnover. Another missed call. It's someone from the coffee shop. Pat bitterly thinks, "Kris is in the office. She can deal with the new employees." The problem is the employees don't want to work with Kris. She leaves them feeling micromanaged and unheard. The Jumpin' Java used to be the top ranked coffee shop in the area. That won't last at this rate. Pat would hate to leave the organization he gave so many years to, but he does not know how much longer he can take it. He ponders, "I've always had an interest in owning my own business. Plus, the idea of being my own boss and in charge of my own schedule sounds appealing." Pat picks up the phone to make two phone calls. He dials Sally's number. He plans to advise her to hire a consultant to work with Kris before Jumpin' Java no longer exists