1. talk it out, calmly, 2. keep the focus on the problem, 3 search for solutions, 4 agree on a solution

9) Choose the best answer. You are the general manager of a fast food restaurant. Two of your shift managers are squabbling-and being very loud about it. Sarah complains that Lupe is frequently late for the evening shift, causing Sarah to have to stay late. Lupe complains that the restaurant is not properly stocked, cleaned, or set up for the evening shift. This means that Lupe is worn out by trying to make up for Sarah's lack of organization and follow-through. What should you say or do to resolve the situation? Fire one of the managers. O Yell at the managers in front of the other employees. ) Tell the managers to stop squabbling or you will fire them. O De-escalate the situation by speaking calmly. Meet with the managers to hear their grievances. [ 10) Write a resolution to the conflict described in this scenario. A friend drops her cat off at your house while she takes a weekend trip. The cat decides your $3,000 microfiber sofa will make a great scratching post. Tiger completely destroys one end of the sofa. How will you resolve this issue with your friend