1)

Tall structures versus flat structures typically have:

a Fewer management layers

b More management layers

c More employees

d Fewer employees

2)

Good listening skills are an important element of effective communication. When you participated in the listening exercise in class where one person could not speak at all, students reported:

a It was difficult to listen a long period of time without asking a question or making a comment

b It is difficult to talk for a long period with some response from your partner

c Some indicated that just listening can improve your relationship

d All of the above

3)

There are many techniques used to over-come resistance to desired change. The technique used to generate knowledge that managers can use to define the desired state and plan action is known as:

a Quality circles

b Action Research

c Kaizen

d Socio-technical theory