1. The ability to locate and identify a device as soon as its user connects to the network is known as

a. presence technology.

b. cloud computing.

c. videoconferencing.

d. podcasting.

Strategic use of e-mail, internet, voice mail, and texting are most important in developing

your

	a.	on-the-job accuracy.
	b.	relationships with your co-workers.
	c.	professional reputation.
	d.	productivity goals.

The primary purpose for sending business messages is typically to inform or persuade. A

secondary purpose should be to

	a.	earn a promotion.
	b.	create documentation for legal purposes.
	c.	sell a product.
	d.	promote goodwill.