$1.$ The basic assertive confrontation message includes three components: $1)$ describe the behavior, $2)$ state the desired change, and $3)$ choose a consequence: T$/$F$?$

$2.$ If you have conducted a formal counseling session prior to issuing discipline, you will inevitably be required to begin formal progressive discipline: T$/$F$?$

$3.$ In some organizations, a suspension is a formality issued pending termination to give the organization a short period of time, such as three to five days, to investigate and then terminate an employee if warranted by the investigation: T$/$F$?$

$4.$ An example of a central tendency error is to avoid rating an employee$$s performance as $$substandard$$ when, in fact, the performance is substandard: T$/$F$?$

$5.$ In general, a public$-$sector employer will have a more difficult and lengthy termination process to go through than a private sector employer before it can terminate an opportunistic employee: T$/$F$?$

$6.$ Escorting an employee out of the office after a termination meeting is the standard practice among employers: T$/$F$?$

$7.$ In some circumstances, referring an employee to an employee assistance program or counseling may be perceived as labeling the employee as disabled in violation of the Americans with Disabilities Act: T$/$F$?$

$8.$ When reflecting on your experience during the identify phase of the experiential learning cycle, you are asking the question, $$What happened?$$ T$/$F$?$

$9.$ The question, $$Why did the parties not achieve a positive outcome during this mediation?$$ would be asked during the identify phase of the experiential learning cycle: T$/$F$?$

$10.$ Humility and the ability to remain calm under pressure are traits demonstrating self$-$awareness: T$/$F$?$

$11.$Positive discipline$$ is:

a$.$ The process a manager goes through to evaluate a disciplinary action he is about to invoke to be certain that the discipline is appropriate

b$.$ The process of giving a reminder to an employee regarding a work rule or conduct expectation and giving her time to think about whether she feels she can continue to work for the organization and abide by the rule or expectation violated

c$.$ The new teaching with respect to how a manager should offer support and compassion when he or she issues progressive discipline

d$.$ An oxymoron

$12.$ When responding to someone who becomes angry after you have delivered an assertive confrontation message, you should not:

a$.$ Ask him to take a short break and then return so you can discuss the matter

b$.$ Judge his reasons for feeling as he does, even when you disagree

c$.$ Ask clarifying questions to help him tell his story

d$.$ Allow him to continue in his angry state without attempting to calm him

$13.$ When holding a progressive discipline session, do not:

a$.$ Adopt a personal, familiar tone

b$.$ Allow the employee to state his side of the situation

c$.$ Engage in dialogue with the employee regarding how he intends to correct the behavior for which he is being disciplined

d$.$ Hold the session in private

$14.$ An opportunistic employee generally exhibits the following behaviors except:

a$.$ Avoids discussions regarding inappropriate behavior

b$.$ Threatens lawsuits for perceived harms

c$.$ Follows rules meticulously to give the employer no cause to fault him

d$.$ Blames others for the bad things happening to him

$15.$ When dealing with an opportunistic employee, you should not do any of the following except:

a$.$ Allow the employee to follow through with threatened legal action

b$.$ Give the employee an opportunity to explain why he believes your disciplinary action is illegal

c$.$ Explain why you believe your disciplinary action is legal

d$.$ Allow the employee to influence your disciplinary decision with threats of legal action

$16.$ Which of the following behaviors is not cause for immediate concern for potential workplace violence?

a$.$ George has been isolating himself for days from his co$-$workers and is moody all the time.

b$.$ Lester has had car trouble for the last week and has been complaining about not having enough money to pay for repairs.

c$.$ Alex has been argumentative with a co$-$worker and has resorted to name$-$calling and yelling.

d$.$ Dexter became irate at a payroll clerk when she reported that the company received a wage garnishment order from the court to pay for past$-$due child$-$support payments.

$17.$ Fred asks Bertrand about the validity of various proposals that Bertrand has offered to resolve a conflict between them. He tells Bertrand that while he thinks his proposals seem sound, he wants to test them to be sure that any agreement based on them will last. This behavior best illustrates:

a$.$ Openness

b$.$ Persistence

c$.$ Critical reasoning

d$.$ Integrity

$18.$ In the course of an argument, Tanya made a few biting comments about the way she felt Nancy was treating her. Nancy thought Tanya$$s comments were unfair and was tempted to make a cynical, retaliatory remark. Instead, she allowed Tanya to vent and tr