1. The communication process (Connect, Perform) Match each situation with the communication process term that best describes it. Situation Communication Process Term To let your employees know the facility's safety performance, you post a graph on the wall every day summarizing accidents and near-misses. The safety performance in the graph is called what? During a performance appraisal meeting, an employee drumming his fingers on the table and fidgeting in the chair is told by his manager to relax, the purpose of the meeting is to help him succeed at the company. What is the fidgeting and finger drumming an example of? Because of her bias against younger workers, the manager was slow to realize that the concerns her young subordinate was expressing about the safety process were valid. Use your knowledge of the communication process to select the word or phrase that best describes the situation. In the United States, shifting your eyes and looking away while speaking tends to make people not trust your message. O Feedback O Encoding O Body language Your client sales team must stay in constant communication and regularly adjust to the decisions made and the information provided by the other team members. O Reciprocal interdependence O Sequential interdependence O Two-way communication Select the term that best describes each situation. Use each term no more than once. Selective perception Information overload Misperception Organizational barrier Filtering Cultural barrier Noise Because you were in a hurry when you typed the email message you were very brief and the message came across as rude to your coworker even though you did not intend for it to. Rather than just saying, "no" as most people in the United States do, the Japanese tend to say "that could be difficult" instead. Animation company Pixar has only one set of bathrooms in its entire building to force communication and interaction among employees