$1.$ The communication process $($Connect$,$ Perform$)$

Match each situation with the communication process term that best describes it$.$

Situation Communication Process Term

During a performance appraisal meeting, an employee drumming his fingers on the table and fidgeting in the chair is told by his manager to relax, the purpose of the meeting is to help him succeed at the company. What is the fidgeting and finger drumming an example of$?$

To let your employees know the facility$$s safety performance, you post a graph on the wall every day summarizing accidents and near$-$misses. The safety performance in the graph is called what?

Because of her bias against younger workers, the manager was slow to realize that the concerns her young subordinate was expressing about the safety process were valid.

Use your knowledge of the communication process to select the word or phrase that best describes the situation.

A fire alarm is an example of what?

Nonverbal communication

Body language

Decoding

When you finish your stage of the assembly process you pass the product to John, who passes it to Lisa for packaging when he has finished adding his part.

Reciprocal interdependence

Sequential interdependence

Two$-$way communication

Select the term that best describes each situation. Use each term no more than once.

Selective perception Misperception Filtering

Information overload Organizational barrier Cultural barrier

Noise

To try to look good before a performance evaluation you tell your boss only about the things that are going well in your unit and fail to mention the challenges your team is facing.

You are more likely to read all of your emails when there are only a few in your inbox. When you have dozens of messages, you are more likely to prioritize them and read only the most important ones right now.

A manager with a finance background may be more likely to see the problem as finance$-$based, while a manager with a production background may be more likely to see it as production$-$based.