1. The _______ competency includes the knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate the uniqueness of each.

A. teams

B. change

C. diversity

D. ethics

2. ________ can be learned but not taught.

A. Leadership

B. Management

C. Friendship

D. Membership

3. All of the following are secondary categories of diversity EXCEPT

A. sexual orientation.

B. education.

C. income.

D. behavioral style.

4. _______ are deeply held beliefs that specify general preferences and behaviors and define what is right and wrong.

A. Behaviors

B. Norms

C. Cultural values

D. Socialization mores

5. Which function of effective leaders and managers involves accepting success or failure?

A. authority

B. responsibility

C. accountability

D. respectability