1)

The Competing Values Framework (CVF) provides a visual comparison of the four different types of organizational culture. The framework compares dimensions such as inward or outward focus and flexibility or stability. The type of organizational culture that is internally focused and values stability is known as a _______________________ culture.

Multiple Choice

• Adhocracy

• Clan

• Hierarchy

• Market

2)

Suppose you are the Manager of a call center addressing questions about the COVID vaccine. To insure all the employees are communicating current and correct information to callers, you realize the need for regular training. However, you also need to keep the call center fully operational and minimize down time. How could you solve this problem?

Multiple Choice

• Require off-the job learning.

• Hire a trainer to work with each employee individually.

• Use micro-learning and create micro-training which could be done on breaks.

• Develop on the job learning and development.