Question: 1 - The complexity of a system increases with the addition of different perspectives and sub-processes. How does one find a balance between simplicity and

1 - The complexity of a system increases with the addition of different perspectives and sub-processes. How does one find a balance between simplicity and complexity of systems models in problem solving? 2 - If conformance quality is a given starting point in todays competitive environment, how do organisations develop KM systems in order to delight their customers? 3 -How would you advise a firm about the strengths and pitfalls of a business process re-engineering approach?

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