1) The earliest delivery date is a dispatch rule (sequencing). of the shop floor that takes into account that shorter jobs are processed and finished first. Select one: a. True b. False

2) At TQM, quality is a matter for the quality department employees, not ordinary employees. Select one: a. True b. False

3) What is a scheduling technique used to achieve an optimal, one-to-one combination of tasks and resources? Select one: a. the allocation method b. Johnson's rule c. the reservation method d. the CDS algorithm e. the citation method