Question: 1. The following factors represent the potential internal forces for change, except ___________. a. Low job satisfaction b. Low organizational citizenship behavior c. Low productivity

1.

The following factors represent the potential internal forces for change, except ___________.

a.

Low job satisfaction

b.

Low organizational citizenship behavior

c.

Low productivity

d.

Low employee turnover

2.

Which tactic to overcome resistance to change may backfire if the targets become aware of the tactic?

a.

communication

b.

cooptation

c.

negotiation

d.

participation

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