1. The following text describe problem situations. Read the text and note down the problem signaling words and expressions.

Joyce Lodge opened her first caf in 1989. In 2010, Joyce Lodge retired. Her daughter Patricia gave up her job as a management consultant to become the chief executive officer of the Lodge chain. At this point, the business remained reasonably successful but experienced growing competition in the sector. Indeed, the business faced an increasingly threatening external environment as the economy moved into recession. The shareholders of the business were becoming increasingly nervous and began to put pressure on Patricia to respond actively to these challenges. It is true that there are staff problems across the chain. High turnover, particularly among serving staff.