Question: 1. The major step in the benchmarking process is planning. Explain the activities that make up the planning step. 2. Step 3 - analysis and

1. The major step in the benchmarking process is planning. Explain the activities that make up the planning step. 2. Step 3 - analysis and integration - in the benchmarking process identifies the "current performance gap" ; what is meant by the "current performance gap." 3. Explain what takes place in Step 5 - recalibration - of the benchmarking process

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