$1.$ The medium over which a message is physically transmitted, such as e$-$mail, cell phone, or spoken word, is

called the $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

$2.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ describes faulty decision$-$making processes by team members who are overly eager

to agree with one another.$$

$3.$ A $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ conversation is considered a richer medium than a written report or proposal.

$4.$ The $\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ phase of the writing process involves revising, proofreading, and evaluating your message.

$5.$ The $\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ organizational pattern should be used when writing to an audience that will be unwilling, uninterested,

displeased, disappointed, or hostile.$$

$6.$ Sentences that average $\_\_\_\_\_\_\_$ words are most effective for business writing.

$7.$ One way to achieve clarity is to use $\_\_\_\_\_\_\_\_\_\_\_-$voice sentences in your messages.

$8.$ Allan is writing instructions for filing an employee grievance. He should use a $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$list because the order of steps

in the process is important.

$9.$ In most businesses today, $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is the communication channel of choice.$$

$10.$ A$($n$)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is a Web site with journal entries $($posts$)$ usually written by one person with

comments added by others.$$