1. The motives for Process Redesign can be both positive and reactive.

True or False.

2.Aiming to achieve breakthrough innovation is considered as a

	Transactional Method
	Transformational Method
	Both Transactional and Transformational
	None

3. Basic queuing models can be used to analyze waiting times (and hence cycle times), but not cost or quality measures.

true or false.

4. In the context of an order-to-cash process, which of the following is NOT likely to be business-value-adding step(s)?

	Check availability of products in stock
	Handle returned merchandise due to internal mistake
	Match payment with invoice
	Remind customer that payment is overdue