1. The theory that establishes that some countries can develop places of economic storage given that logistics services are located in that place is:

a. Hechscher-Ohlin Factor Theory

b. Michael's Porter's Cluster Theory

c. Sheffi's Cluster Theory

d. None of the above

2. The SWOT analysis that the company must do to implement its strategy involves:

a. changes in the environment.

b. quality of services.

c. inventory.

d. design and layout of facilities.

e. internal strengths and weaknesses.

f. all of the above

3. Among the strategic decisions that an operations manager must make are:

a. Design of goods and services.

b. human resources and job design.

c. process design and capacity.

d. all of the above.