1. There are four main reasons why it is difficult to promote fairness in the workplace. Which of these is NOT one of those reasons?

a. Employees discuss instances of fair and unfair treatment with each other.

b. Offering fair treatment can sometimes be personally challenging for managers.

c. There are several ways in which employees can feel they are being treated fairly or unfairly.

d. Most managers don't feel it is their job to be fair.

2. In Change Competency: Immediately after the papers were signed, Tony Hsieh of Zappos sent an e-mail to his employees telling them that Zappos was now officially part of Amazon. He addressed possible concerns, assured them the leadership team would remain intact, and their jobs would be secure. How did employees react to this message?

a. Many employees left Zappos because they felt taken advantage of.

b. Employees were angry at Hsieh.

c. It was basically "business as usual" at Zappos.

d. Employees formed a union to fight the purchase.

3. In Change Competency: When Wet Seal decided to close nearly two-thirds of its stores in 2015, it gave fair notice to employees and provided severance pay.

True

False

4. When a leader uses monitoring behaviors, he or she should make sure to frame them as

a. competitive.

b. collaborative.

c. punitive.

d. degrading.

5. Reticence is often used with the idea that others will withhold judgment but when there is no information provided, trustors are likely to assume that the trustee is

a. benevolent.

b. remorseful.

c. innocent.

d. guilty.