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There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole.

Which of the following best describes enterprise systems?

Enterprise systems track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention.

Enterprise systems support the creation, capture, storage, and dissemination of firm expertise and knowledge.

Enterprise systems are used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.

Enterprise systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.

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