1. to avoid rework in a system/process you should ________.

		A) do it at the right time
		B) do it right using the longest time
		C) do it right using the shortest time
		D) do it right the first time

2. The Manhattan DMV has about 360 "customers" arrive per hour to their queue. They can serve about 240 customers per hour.

Approximately many customers are in the queue after 10 minutes?

3.

In the video showing Virginia Mason Hospital (who famously adopted TPS), the hospital leadership discussed adoption of the TPS in their facility. TPS, like other quality programs, is easy to implement because of high adoption rates without employee engagement.

True

False