1. Total Quality Management (TQM) focuses on:
c. Both (a) and (b)
d. None of the above
2. Which of the following is a principle of total quality management?
a. Continuous process improvement
b. Continuous productivity improvement
c. Continuous value enhancement
d. Continuous defect elimination
3. The difference between an internal and an external customer is:
a. Internal customers usually work in the business, external customers do not.
b. External customers care about what they receive, internal customers do not.
c. Internal customers do not evaluate quality, and external customers do.
d. Quality-oriented businesses care only about external customers.
4. What is the weakest form of control?
b. Simultaneous control
d. Dual control
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1 c Both a b TQM or Total Quality Management in simple words mean to focus on customer satisfactionView the full answer