Question: 1) Traditionally supply chain management was considered as a back-office function. In the future it will be more about delivering a great customer experience. How

1) Traditionally supply chain management was considered as a back-office function. In the future it will be more about delivering a great customer experience. How will the supply chain of the future be able to deliver exactly what the customer wants, to a location they choose and at a time that meets their needs?

2) As a result of Covid-19, Global Supply Chains have come under serious pressure to continue to deliver. How will tools such as 'predictive analysis' and 'artificial intelligence' help supply chain professionals better manage risk in the future?

3) With greater emphasis being placed on 're-use' and 'recycle', how will future supply chains manage the need to incorporate 'reverse flows' and 'circular logistics' ?

4) There are many challenges facing supply chain management. Two of the most difficult to resolve are 'last mile delivery' and 'product returns'. Describe how new technologies can help to solve these tricky issues.

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