1) True or False: Involving others in implementing the solution to a problem will increase support of and decrease resistance to the solution. Answer: 2) Which is best when generating alternatives? A) Evaluate the alternatives as they are proposed; this saves time. B) Focus on the short term: bad decisions in the short term means there is no long term to worry about. C) Evaluate the alternatives after all alternatives have been proposed. D) Separate alternatives from one another. Answer: 3) True or False: A common problem in managerial decision making is that alternative solutions to problems are evaluated as they are proposed. Answer: 4) This problem-solving style occurs less frequently but often separates career successes from career failures. What does this problem-solving style focus on? A) Analytical problem solving B) Creative problem solving Answer: C) Managerial problem solving D) Strategic thinking 5) What is the statement "You interrupted me three times during the meeting!" an example of? A) Conjunctive, not disjunctive communication B) Owned, not disowned communication C) Problem oriented, not person oriented communication D) Specific, not global communication Answer: 6) True or False: Finding commonalities among two things is a good way to overcome a conceptual block in problem solving. Answer: 7) True or False: Studies have found that people make fewer mental errors when experiencing positive relationships. Answer: 8) True or False: Whereas coaching focuses on attitudes, counseling concentrates on abilities. Answer: 9) According to research, what is the most important skill for building and strengthening positive relationships? A) Creativity B) Innovation Answer: C) Communication D) Intellectual capacity 10) What is the outcome of supportive communication? A) Other people like you even if they don't understand you. B) You are judged to be a nice person and others listen to you. C) The message is delivered accurately and relationships are enhanced. D) You are socially accepted but not viewed as an excellent manager.