$1.$ True or false: The difference between groups and teams $----$ groups are comprised of two or

more people working together to accomplish a common goal or mission.

$2.$ True or false: One advantage of working in teams is a likely increase in customer satisfaction

while a disadvantage of working in teams is social loafing.

$3.$ The five major classifications of work teams are...

a$.$ Traditional work groups

b$.$ Historical work groups

c$.$ Employee involvement teams

d$.$ Manager focused work groups

e$.$ Semi autonomous work groups

f$.$ Dis$-$functional Teams

g$.$ Self managed Teams

h$.$ Soccer Teams

i$.$ Self designing Teams

$4.$ True or False: Team Norms are defined as Informally agreed$-$on standards that regulate team

behavior.

$5.$ Team $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is the extent to which team members are

attracted to a team and motivated to remain in it$.$

$6.$ Most experts believe that teams move through FIVE stages and they are...

a$.$ Forming

b$.$ Adjusting

c$.$ Legalizing

d$.$ Storming

e$.$ Norming

f$.$ Publishing

g$.$ Performing

h$.$ Polluting

i$.$ Abdicating

j$.$ Adjourning

$7.$ True or false: One of the areas to cover in team training involves developing better conflict

resolution skills.

$8.$ The process of finding, keeping and developing the right people to form a qualified work force is

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

$9.$ True or False: Prior to the $1930$s$,$ HRM was highly regulated by several agencies of the US

Government, but most of the laws were repealed leaving companies free to treat their

employees as they wish today