1. Understanding the value, processes, and contextual forces of workplace communication will make you a better communicator and improve your opportunities for advancement and professional success.

Which is the best definition of workplace communication:

a.The process of exchanging and interpreting information

b.The process of sending email

c.The process of answering various requests for information

2. Legal and ethical constraints are two of the four contextual forces influencing business communication. As contextual forces, legal and ethical constraints shape communication and provide boundaries in which communication occurs. Your understanding of legal and ethical constraints will improve the effectiveness of your workplace communication.

Ethical business communication should consider the position of stakeholders. What is the best definition of a stakeholder?

a.Any individual or group who has a direct interest, involvement, or investment in a situation

b.Corporate entities hoping to gain from the situation

c.Groups or individuals who own shares in a company

3. Consider the scenario, and then answer the corresponding question.

You are working on a market research project with two coworkers, Jason and Leticia. Your boss, Shruti, sends an email to the team requesting an update on the teams progress. The team brainstorms and coordinates how to prepare the requested status report. Then, Leticia drafts the report and sends it to you via email. You make several revisions and send the draft to Jason to edit and proofread. He then sends the report to Shruti, who reads it and is quite pleased with your progress. Shruti sends your team a congratulatory message for staying under budget and on schedule. Well done!

When Shruti responds to your team with a congratulatory message, in which direction is the flow of communication?

a.Lateral

b.Downward

c.Upward