1. Value is tough to describe, but a basic Operations Management definition of the term could be: "the capacity of a good/service to provide a benefit for end users." 5 points

True - value is more complex, it has more to do with target audiences rather that end users.

False - value is what we believe a product and service can do for use.

True - value in OM is indeed difficult to narrow, down, but the idea benefits for end user is accurate .

False - value is different for all people and entities.

2. As Operations Managers we always need to make decisions. When considering the decision making method, we should pay attention to style, approach and outcome.*

5 points

True - we should be aware of how and why we make decisions, and how the work in reality.

False - the statement above is true, except, we need pay attention simply to style and approach, whereas outcome is superfluous

True - style approach and outcome are the corner-blocks of decision making

False - we also need to consider emotions and objectives