Value is tough to describe, but a basic Operations Management definition of the

term could be: "the capacity of a good$/$service to provide a benefit for end users."

True $-$ value is more complex, it has more to do with target audiences rather that end

users.

False $-$ value is what we believe a product and service can do for use.

True $-$ value in OM is indeed difficult to narrow, down, but the idea benefits for end

users is accurate.

False $-$ value is different for all people and entities.