1. Values assigned to well-formulated Likert items may help show tendencies; however, they also: A. Have a distance metric B. Have an objective measure C. Have no objective numerical basis D. Do not present a symmetry of categories E. Usually result in a negative response 2. Likert "scales may be subject to distortion because: A. More centrist views are chosen because the respondent wants to be socially accepted B. Some individuals agree with statements presented due to their institutionalized beliefs C. Some people try to fake good by answering what they believe will please the questioner D. Some want to portray their themselves or their organization in an unfavorable light to gain attention for themselves or their organization E. All of the above 3. What is the best technique to employ in order to obtain useful customer information for an in- depth value analysis of a product, process or project? A. Customer attitude survey B. Face to face interviews C. Benchmarking study D. Diagrams of flow E. Ask the customer to review a completed design 4. Identifying performance requirements in terms of functions rather than describing a specific method for accomplishing desired results is: A. Difficult for customers and service providers to understand B. Non-restrictive to creative thinking process and has potential for stimulating different ideas C. Does not lead to greater value D. Not acceptable to design architects since they do not consider functionality E. A way of using passive verbs and indistinct pronouns so no one is offended 5. A good way to organize a facility cost model according to systems and assemblies would be: A. Use UL and FM guidelines along with NFPA standards B. Employ Csl's vaunted MasterFormat system of 50 (nominal) sections C. Use NIST's UniFormat System down to the third or fourth level D. Resurrect the old 16 Division Specification System as still used on some small projects E. Set up an Excel spreadsheet based upon when materials and equipment arrive on the job