Question: 1. we define Digitalization as the conscious application of technology and enablement of people to utilize and apply it to improve customer experience, employee experience,

1. we define Digitalization as the conscious application of technology and enablement of people to utilize and apply it to improve customer experience, employee experience, and operational efficiency. What are today's most relevant digitalization trends for the Customer Service team in DHL Express?

2. Select one digitalization trend and pitch an idea that you would implement. Please explain the solution, benefits, the target, the market, potential risks, and an implementation plan.

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