Question: 1. What are the five elements of a process that characterize transformation? 2. What are inputs and outputs of a process and their examples? 3.

1. What are the five elements of a process that characterize transformation?

2. What are inputs and outputs of a process and their examples?

3. What is the difference between activities and buffers and why do we need buffers?

4. What are different examples of flow units that can be used in analyzing processes?

5. What are precedence relationships and why are they important?

6. What are two types of resources needed for transformation and what their examples?

7. Why is an information structure necessary in a process?

8. What is a business process?

9. Why is process view important in studying operations management?

10. Why do we need performance measures and what are the three types of performance measures?

11. What are the three types of financial measures and their examples?

12. What are the characteristics of financial measures?

13. Why do we need external measures?

14. What are some of the examples of external measures?

15. What are the characteristics of external measures?

16. Why do we need internal measures?

17. What are some of the examples of internal measures?

18. What are the characteristics of internal measres?

19. What are the two conditions for internal measures to be effective?

20. What is a product?

21. What are the key product attributes and what do they mean?

22. What are common trade-offs among product attributes?

23. What is a product space?

24. What is product value and how is it estimated?

25. What are key process competencies and what do they mean?

26. How are process competencies and product attributes related?

27. What are the five questions that must be answered by the operations manager to ensure process success?

28. What four steps are necessary to enable process success?

29. What is the difference between process planning and process control?

30. What should managers do to achieve process improvement?

31. How do you define process architecture?

32. How are the characteristics of job shops different from those of flow shops?

33. What are the differences in characteristics between functional layout (aka process layout) and product layout?

34. What is the significance of the word process in process layout and product in product layout?

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