Question: 1.. What are the six gaps in the GAPS model. Suggest at least two ways to close each gap. 2. Of the ten generic measures

1.. What are the six gaps in the GAPS model. Suggest at least two ways to close each gap.

2. Of the ten generic measures of service quality from the customer perspective, which three would you argue are the most important to run a business in the todays Covid environment?

3. How might service productivity be increased?(List 10 ways)

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