Question: 3. What are the six gaps in the GAPS model. Suggest at least two ways to close each gap. Gap1: Gap2: Gap3: Gap4: Gap5: Gap6:

3. What are the six gaps in the GAPS model. Suggest at least two ways to close each gap.

Gap1:

Gap2:

Gap3:

Gap4:

Gap5:

Gap6:

4. Can you add any universal measures of service quality applicable in todays (2022) environment? They were originally from circa 1980s.

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