Question: 1 . What do Toyota s guiding principles mean for its management system? In particular, how do they reflect the principles of total quality? 2

1. What do Toyotas guiding principles mean for its management system? In particular, how
do they reflect the principles of total quality?
2. Many health care organizations have learned from manufacturing companies in their
quality journey. What can nonmanufacturing companies learn and apply from Toyotas
philosophy and practices? Suggest specific things that education and government might learn.

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