Question: 1. What do you plan to do tomorrow? 2. If Carlos shows up, what will you say to him? Can you articulate to Carlos which

1. What do you plan to do tomorrow?

2. If Carlos shows up, what will you say to him? Can you articulate to Carlos which of his actions and words are causing problems for the company? (If so, please specify.) Is it a good idea for you to ask Carlos why he said the things and acted the way he did? (If so, why? If not, why not?) With your best effort, if Carlos still slides through, what would you then do?

3. What do you suggest to prevent the recurrence of situations such as this?

4. Why do you think this incident took place? What mistakes do you think were made in hiring and treating a troublemaker such as Carlos?

5. What company policies (e.g., hiring policy, performance standards) should be developed, changed, or reviewed?

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