1. What initial three steps should their guide take to begin handling the situa- tion? Why did you choose these steps? 2. Doris will have to be hospi- talized. Should she get a re- fund on the unused portion of her trip? 3. Does Doris have a right to sue the company for negli- gence? Why or why not? 4. If you were the tour compa- ny owner, how would you handle this situation from your office? To avoid future accidents, what could you do