1 what is learning? (50 words) Q.2 Give AN EXAMPLE of a personal learning experience that you have had recently. Describe what it was that you learned, how you learned it and how easy or difficult it was to learn. (150 words) Q.3 what is a learning organization? (100 words) Q.4 Explain the advantages a business gains by being a learning organisation. (100 words) Q.5 List some of the learning opportunities that you might observe taking place in a learning organization. Describe how they take place and how formal or informal they are. (100 words) Q.6 you are the manager for the debt recovery section of a regional bank. The bank is experiencing unprecedented levels of customers defaulting on their loans as a result of an international credit crisis, soaring house prices and rising petrol prices. A recent strategic decision made by the bank's board means that the bank will reduce the leniency that it has previously shown to long-term customers and will now collect loan securities as soon as they are defaulted. The board also decided to go ahead with implementation of a new IT system that will be deployed across the organization in order to improve tracking and reporting. As a direct result, you have been given resourcing to hire an additional 10 collection agentstaking your team to 20. You are expecting that the existing team members will resist the change to a new IT system, as they were heavily involved in the design of the current one. You are also expecting that all collection agents will be faced with personal stress as a result of increased workload and conflict with angry or upset customers. Discuss in 220 to 250 words the processes and tools that you will use to determine the learning and development requirements of the: o bank as an organization o debt recovery section o existing team members o new employees Q.7 what role does performance management play in creating a learning organization? (75 words) Q.8 Identify and explain the differences: good performance management and poor management. (75 words) Q.9 You are the clinical manager for a large team of 115 professionals that encompass doctors, nurses, physiotherapists, administration staff, cleaners and catering staff. They all work in shifts and have varying education levels. Some of the staff are newly arrived to Australia and English is their second language, some are single parents and others are contract staff working for multiple organizations. Your hospital has recently been audited by the health standards authority and there is a range of aspects that it has scored particularly well on, but also a small number that have been identified as needing improvement. You have been asked by the organization's management to put together a project team representing your department in order to promulgate the good practice throughout the rest of the organization and to identify processes to improve the action areas. You need to: o convey the results of the audit to all staff o make them aware of areas of good practice o advise them of areas needing improvement o alert them to the strategy being used to look at future procedures, ie the project team o call for nominations to participate in the project team A) Discuss in 250 words how you will ensure all staff obtains the information that is needed by the organization in a manner that facilitates their understanding, encourages participation and minimizes disruption to hospital operations B ) How could knowing your employees' preferred learning styles be of benefit to you, the employee and the organization? (100 words) C ) Learning styles inventory For each of the following questions read the three response options and choose the first answer that comes to mind. Do not spend too much time thinking about any one question. Questio Response Respons Response n A eB C When you Read Have Write study for a notes, read someone things out test, would headings in ask you on index you rather... a book, and questions, cards and look at or repeat make diagrams facts models or and silently to diagrams. illustration yourself. 1. s. 2. Which of Daydream Hum Move with these do (see things along. the music, you do that go tap your when you with the foot, etc. listen to music). music? 3. When you Make a list, Make a Make a work at organise few model of solving a the steps, phone the problem and check calls and problem or do you... them off as talk to walk they are friends or through all done. experts. the steps in your mind. 4. When you A travel A mystery A book read for book with a book with where you fun, do lot of a lot of answer you pictures in conversat questions prefer... it. ion in it. and solve problems. 5. To learn Watch a Listen to Take the how a movie someone computer computer about it. explain it. apart and works, try to would you figure it rather... out for yourself. Your response A/B/C 6. 7. You have Look Talk to a Go into the just around and museum first exhibit entered a find a map guide and that looks science showing ask about interesting, museum, the exhibits. and read what will locations of directions you do the various later. first? exhibits. What kind One with One with One with of the lights the music uncomforta restauran too bright. too loud. ble chairs. Would An art A music An exercise you class. class. class. Grin. Shout Jump for with joy. joy. t would you rather not go to? 8. rather go to... 9. Which are you most likely to do when you are happy? 1 If you The faces The The things 0. were at a of the names you did and party, people but not said while what there, but the faces. you were would you not the be most names. likely to remember the next day? there. 1 When you Think of a Say the Sense the 1. see the picture of a word dog feeling of word particular to being with dog, dog. yourself a dog silently. (petting it, what do you do running first? with it, etc). 1 When you 2. tell a Write it. Tell it out Act it out. loud. story, would you rather... 1 What is Visual Noises. Other 3. most distraction sensations distractin s. like g for you hunger, when you tight shoes, are trying or worry. to concentra te? 1 What are 4. you most Scowl. Shout or Stomp off blow up. and slam likely to doors. do when you are angry? 1 When you Write it out Sound it Write it out 5. aren't to see if it out. to see if it sure how looks right. to spell a word, which of these are you most likely to do? feels right. 1 Which are Look at Talk to Tap your 6. you most posters the foot or likely to advertising person move do when other next to around in standing movies. you. some other in a long way. line at the movies? Total A's Total B's Total C's Results If you scored mostly A's you have a visual learning style. You learn by seeing and looking. Visual learners: o take numerous detailed notes o tend to sit in the front o are usually neat and clean o often close their eyes to visualize or remember something o find something to watch if they are bored o like to see what they are learning o benefit from illustrations and presentations that use color o are attracted to written or spoken language rich in imagery o prefer stimuli to be isolated from auditory and kinesthetic distraction o find passive surroundings ideal If you scored mostly B's, you have an auditory learning style. You learn by hearing and listening. Auditory learners: o sit where they can hear but need not pay attention to what is happening in front o might not coordinate colors or clothes, but can explain why they are wearing what they are wearing and why o hum or talk to themselves or others when bored o acquire knowledge by reading aloud o remember by verbalizing lessons to themselves If you had mostly C's, you have a kinesthetic learning style. You learn by touching and doing. Kinaesthetic learners: o need to be active and take frequent breaks o speak with their hands and with gestures o remember what was done, but have difficulty recalling what was said or seen o find reasons to tinker or move when bored o rely on what they can directly experience or perform o activities such as cooking, construction, engineering and art help them perceive and learn o enjoy field trips and tasks that involve manipulating materials o sit near the door or somewhere else where they can easily get up and move around o are uncomfortable in classrooms where they lack opportunities for hands-on experience o communicate by touching and appreciate physically expressed encouragement, such as a pat on the back (Adapted from the learning style quiz at www.usd.edu) Q. 10 in a short paragraph for each, answer the questions. 1. Have you ever participated in a training program which has enthused you and helped you develop ideas for increasing productivity and/or building better relationships in the workplace? 2. What happened when you tried to put these ideas into practice at work? Did you meet so many obstacles that you just gave up? Why do you think this happens? How does it make you feel? 3. Reflect on an organization that you are familiar with. Do the procedures of this organization help or hinder the learning and development of individuals? Why? Q. 11 Research the knowledge and skills held by the following learning and development specialist roles. What functions do they typically undertake in organizations? 1. Training/ learning and development manager. 2. Instructional designer. 3. Workplace trainer. 4. Workplace assessor. 5. External learning and development consultant