1. What is operations management? 2. Differentiate among the terms operations, production, and manufacturing. 3. Compare and contrast a manufacturer versus a service provider in terms of operations management. 4. Who is involved in planning products? 5. In what industry would the fixed-position layout be most efficient? The process layout? The product layout? Use real examples. 6. What criteria do businesses use when deciding where to locate a plant? 7. What is flexible manufacturing? How can it help firms improve quality? 8. Define supply chain management and summarize the activities it involves. 9. Describe some of the methods a firm may use to control inventory. 10. When might a firm decide to inspect a sample of its products rather than test every product for quality