Question: 1. What is the difference between a process that is in control and a process that is capable? 2. If you own a pizza restaurant

1. What is the difference between a process that is in control and a process that is capable?

2. If you own a pizza restaurant and you wish to improve on the delivery of your pizza

service, explain your benchmarking process to improve pizza delivery.

3.According to Imai, ....there is very little agreement on what constitutes quality. In its broadest sense, quality is anything that can be improved. Explain why it is difficult to obtain a single, universal definition of quality. Explain also the various approaches to quality as defined by Garvin.

4. Which dimension of Garvins product quality in your opinion is less significant now

with changing consumer preference?

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