Question: 1. What is the difference between being a CEO and an entrepreneur? (2 marks) 2. What is the significance on designing a customer service strategy?

1. What is the difference between being a CEO and an entrepreneur? (2 marks)

2. What is the significance on designing a customer service strategy? (2 marks)

3. Why is it important to design a service culture? (2 marks)

4. How important is it for an entrepreneur to align strategies with the interests of stakeholders and shareholders? (3 marks)

5. What led to ROTR's growth and success? (2 marks)

6. Where do they need to improve? (2 marks) Considering the following dilemmas please answer the following questions:

7.Were Roland Day's comments to Michael Caito valid? Explain your answer (2 marks)

8.Is Michael the right person to lead ROTR? Explain your answer (2 marks)

9.How seriously should new venture leadership take outside interests into consideration without compromising the company culture and the product? Explain your answer. (3 marks)

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